Good questions. Clear answers.

Borosilicate glass is a type of glass known for its durability and resistance to temperature changes compared with ordinary glass. Product suitability depends on the specifications of each item, so always follow the care instructions supplied with your bottle.

Check the individual product page for available information about capacity, materials, features and care. If a specification is not listed, contact us with the product name and we will help clarify the details.

Follow the cleaning and care instructions provided for your specific product. Avoid sudden temperature changes, inspect the bottle regularly and stop using it if the glass becomes chipped or cracked.

Contact Glassology through our contact page and include your order number, if available. Please do not include passwords or payment card details in your message.

Delivery options, charges and estimated delivery information should be checked at checkout or in the information provided for your order. Contact us if you need help understanding your order's delivery details.

Please contact us and provide your order details along with clear photographs of the item and its packaging. Our team can review the issue and advise you on the next steps.

Return and exchange eligibility depends on Glassology's applicable store policy and the circumstances of your order. Please contact us before sending an item back so we can explain the applicable process.

Contact our team with your order number and a description of the issue. Refund eligibility, the method of processing and any applicable conditions will be confirmed according to the store's published policy.

Please contact us first. Our team will explain the appropriate return instructions, if a return is applicable to your order.