Please note: this is a general website terms template. Glassology should confirm its actual sales, shipping, cancellation and refund policies and have the final terms reviewed for applicable Malaysian law before publishing.
Acceptance of Terms
By accessing or using the Glassology website, you agree to comply with these terms and conditions. If you do not agree with them, please discontinue use of the website.
Additional terms may apply to particular products, promotions or services. Where applicable, those terms should be reviewed before proceeding.
Product Information
We aim to present product descriptions, images, specifications and other information as accurately as reasonably possible. Displayed colours and appearance may vary depending on your screen and viewing settings.
Please check the individual product listing for materials, capacity, care instructions and other available specifications. Do not assume that a product is suitable for a particular use unless its instructions confirm that suitability.
Pricing & Payment
Product prices, applicable charges and available payment methods should be shown during the shopping and checkout process. Please review your order total before completing a purchase.
Any applicable delivery fees, taxes or additional charges should be disclosed through the relevant checkout information. The final policy must reflect the payment methods and pricing practices actually used by Glassology.
Orders & Availability
Submitting an order does not guarantee availability until the order has been accepted under the store's actual order processing procedure.
If a product becomes unavailable or an order requires clarification, Glassology should contact the customer using the details provided during checkout. Any cancellation or refund must follow the applicable published policy and law.
Shipping & Delivery
Available delivery methods, applicable charges and estimated delivery information should be provided at checkout or through the relevant shipping policy.
Delivery estimates are not a substitute for confirmed delivery information. Customers should use the order details supplied by Glassology for updates or assistance with a shipment.
Returns, Exchanges & Refunds
Returns, exchanges and refunds are subject to the applicable Glassology policy and mandatory consumer protections. Customers should consult the published FAQ & Returns page for the confirmed procedure and eligibility requirements.
Please contact Glassology before sending a product back so the appropriate process can be explained. Any return period, product condition requirements, exclusions and refund timing must be stated accurately in the final store policy.
Website Use & Intellectual Property
Website content, including text, graphics, logos, photographs and design elements, may be protected by applicable intellectual property laws. You must not reproduce, republish or commercially use protected content without appropriate permission.
You agree not to misuse the website, interfere with its operation or attempt to access systems or information without authorisation.
Questions & Contact
If you have a question about these terms, an order or a product, please contact Glassology through the website's contact page.
These terms should be updated whenever Glassology changes its business practices, checkout process or applicable policies.